Returns & Right of Withdrawal

Your 14-day right of withdrawal

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To withdraw, tell us clearly — for example by email to support@klinikpro.dk — that you wish to withdraw, including your order number. You can use the model text at the bottom of this page, but you don’t have to.

Returning the goods

Once you’ve told us you’re withdrawing, you must send the goods back within 14 days. Items should be unused, in their original packaging where reasonably possible, and in the same condition you received them.

You are responsible for the cost of returning the goods unless we state otherwise for a specific order.

Exceptions to the right of withdrawal

Under EU law, the right of withdrawal does not apply to:

• sealed goods that are not suitable for return for health protection or hygiene reasons, once unsealed after delivery — this includes underwear and certain cosmetics where the hygiene seal has been broken;
• goods made to your specification or clearly personalised.

Hygiene-sealed items are marked as such on the product page. Please don’t remove the seal if you think you might return the item.

Refunds

Once we receive the returned goods (or evidence you’ve sent them), we will refund your payment, including standard delivery cost, within 14 days, using the same payment method you used to pay.

Faulty or incorrect items

If an item arrives faulty, damaged, or different from what you ordered, this policy doesn’t limit your separate legal-guarantee rights — contact us and we’ll sort out a replacement, repair, or refund at no cost to you.

Model withdrawal form

To: Klinik Pro, support@klinikpro.dk

I hereby give notice that I withdraw from my contract for the purchase of the following goods: [describe goods] — ordered on [date] — order number [number] — name of consumer — address of consumer — date.